Customer Service Representatives

by The Jobs Portal | Friday, January 28, 2011 |

Job Responsibilities
1.To handle enquiries, feedback and provide resolutions to customers over the phone.
2.Provide accurate and efficient processing of reservations support work related to pricing, ticketing and schedule changes.
3.Meet daily KPI requirements.

Job Requirements
1.Minimum GCE ‘A’ Level or Diploma with exposure to strong customer-oriented environment / call center experience is an advantage. GCE O level unless good credits in English and Mathematics and with Call Centre or Airline Experience.
2.Able to work rotating shifts (Shift Allowance will be paid).
3.Ability to speak Fluent English and proficiency in Mandarin will be an added advantage. We welcome Korean Speaking candidates.
4.Results-oriented and effective team player with an eye for details and business processes in a dynamic environment.
5.Possess strong analytical skills to identify cause of problems & recommend solutions.

Please send detailed resume with a non-returnable photograph to hr@teledirect.com.sg

Only shortlisted candidates will be notified for an interview.

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